Why We Win

DirectViz Solutions wins by combining cutting-edge technology with disciplined execution, tailoring solutions to mission needs, and consistently delivering measurable results that strengthen operations, reduce risk, and ensure long-term success

Delivering Results Where It Matters Most

Federal missions demand partners who can operate at scale, perform under pressure, and deliver consistent results across complex environments. DVS brings a track record of proven execution, supporting enterprise systems and critical operations with reliability, precision, and accountability.

Our demonstrated success includes:

Engineered and sustained enterprise infrastructure across 650K+ endpoints, 875K users, and 30+ technologies, optimizing performance across one of DoW’s largest networks
In a recent GAO survey of 24 government agencies, the DVS-supported NSF Service Desk ranked first in customer satisfaction, setting the standard across federal service desks
Delivered zero major compromises and a 50% overall incident decline across ~83% of DoDIN-A over six years
Exceptional CPARS ratings across all Prime contracts, including Army GCC, Army AMCOM, NSF ITCS, and USDA CBAS

Delivering Results Where It Matters Most

Modern Solutions for Evolving Missions

Mission requirements continue to evolve, requiring adaptive solutions that integrate modern technologies and innovative approaches. DVS delivers mission-focused solutions tailored to customer needs, leveraging cutting-edge tools and modern capabilities to modernize systems, reduce risk, and enable long-term success. By combining advanced technologies with deep technical expertise, we:

Modernize Legacy Systems and Improve Performance

Modernizing systems to enhance performance, scalability, and mission readiness.

Department of War

Replaced legacy ArcSight with a next-generation Elastic-powered U-SIEM, enabling 80% faster data visualization and saving hundreds of analyst hours per week
Executed enterprise modernization initiatives, including IPv6 migration and global directory transformation, improving scalability and network efficiency
Integration of AI, machine learning, and robotics technologies that enhance automation, improve decision-making, and increase operational efficiency
Automated change management workflows and reporting, reducing delays and improving enterprise visibility through Power Automate and ServiceNow integrations

Federal Civilian

Implemented and matured NSF’s enterprise ServiceNow platform (ITSM, HRSD, SPM, ITAM, SecOps, AI Now Assist), centralizing service delivery and reducing reliance on disparate tools
Automated project tracking, reporting, and workflow management using ServiceNow SPM and dashboards, reducing manual reporting and improving real-time program visibility
Introduced AI-enabled capabilities (Now Assist) for ticket summarization and faster Tier 1/Tier 2 situational awareness, improving processing speed and analyst efficiency
Delivered 10 process improvement initiatives within the first 120 days, accelerating service delivery performance early in contract execution

Strengthen Security and Reduce Operational Risk

Strengthening Army cybersecurity to reduce risk and protect mission-critical operations.

Department of War

Defended against 97M+ daily security events, reducing events to ~100 actionable alerts (99.9999% noise reduction)
Achieved a 50% reduction in monthly incidents through advanced threat detection, machine learning, and automated correlation
Maintained continuous compliance and visibility across 4,500 assets and 485+ scanners, reducing enterprise security exposure and improving risk-based decision-making
Achieved 97.8% CSSP inspection score (highest in GCC history) and successfully passed CORA as the first RCC to do so

Federal Civilian

Achieved 100% SLA compliance across all operational metrics, ensuring consistent, low-risk service delivery aligned with contractual requirements
Maintained 100% First Contact Resolution (FCR) for a full month and nine consecutive months, exceeding SLA targets, minimizing escalation risk, and reducing operational friction
Implemented structured QA processes, including weekly audits and continuous feedback loops, reducing rework and preventing downstream errors
Improved CMDB data quality through validation and remediation workflows, reducing configuration drift and increasing audit readiness
Enabled proactive system monitoring with automated alerts and integration health checks, reducing incident response time and minimizing downtime

Enable Scalable, Resilient Mission Systems

Enabling scalable, resilient Army systems to sustain performance and mission continuity.

Department of War

Supported operations across 200 CONUS and 128 OCONUS sites, ensuring secure, high-performance connectivity for global Army missions
Delivered 24/7/365 cyber defense and monitoring, ensuring uninterrupted mission support and real-time response across NIPR/SIPR environments
Sustained zero mission disruptions over a six-year contract, even during major transitions and COOP events
Managed and secured 650K+ devices and 875K users globally, ensuring resilience across one of the Army’s most complex IT environments
Enabled surge scalability through proactive workforce planning and cross-trained staff, maintaining mission continuity without additional cost or delay

Federal Civilian

Supported ~88,000 annual tickets, scaling to 5,000+ tickets/month during surge periods while meeting or exceeding SLA performance
Delivered surge support (e.g., GRFP Command Center) using cross-trained staff, increasing operational coverage without additional contract cost
Maintained continuous Service Desk operations, ensuring stable, responsive support across NSF enterprise environments
Improved system reliability and uptime through proactive monitoring of jobs, integrations, and performance trends, reducing failures and service disruptions
Executed structured release, patch, and upgrade management processes, minimizing downtime and ensuring smooth system transitions

Support Continuous Improvement Across Enterprise Environments

Driving continuous improvement across Army enterprise environments to enhance performance and operational efficiency.

Department of War

Reduced manual cybersecurity reporting and RMF processes, saving ~100 hours per month through automation dashboards
Managed ~20,000 service requests and 20,500 events annually, continuously improving response efficiency and service delivery
Identified and resolved ~50 systemic problems annually, driving root-cause elimination and long-term performance improvements
Achieved 99% completion rate for government taskings, ensuring consistent execution and accountability
Implemented continual service improvement processes aligned to ITIL, using metrics, trend analysis, and reporting to drive measurable operational enhancements

Federal Civilian

Achieved 97+% customer satisfaction (CSAT) with consistently positive trending feedback driven by training, QA, and process improvements
Completed 48 ServiceNow projects and resolved 2,300+ tickets (requests + incidents), demonstrating continuous delivery and operational throughput
Reduced backlog and improved SLA adherence through structured triage and prioritization workflows, accelerating ticket resolution and improving service efficiency
Leveraged dashboards and analytics to monitor ticket trends, backlog, and performance, enabling proactive issue identification and continuous service optimization
Drove cost efficiencies by aligning staffing to workload demand using analytics, reducing overstaffing, preventing backlog growth, and lowering operational costs

A Workforce Built for Mission Performance

Our people are the foundation of our success. DVS invests in a highly skilled, cleared workforce that brings decades of experience, technical expertise, and industry-leading certifications to every engagement.

Cleared professionals experienced in high-risk federal environments
Leadership and staff with decades of mission-focused experience
Industry-leading certifications across cybersecurity, IT, and program delivery
A culture of collaboration, growth, and continuous improvement

Meet Our Team

Disciplined Execution. Measurable Results.

Grounded in integrity and accountability, DVS applies an adaptive, mission-focused approach to every engagement. By combining technical expertise with continuous performance and satisfaction monitoring, we ensure consistent delivery, high-quality outcomes, and long-term mission success.

Our approach enables agencies to:

Manage risk and strengthen operational resilience
Improve performance through continuous monitoring and optimization
Maintain compliance and accountability across complex environments
Achieve reliable, measurable results that support mission objectives

Schedule a Capability Briefing

Why We Win

Delivering Results Where It Matters Most

Modern Solutions for Evolving Missions

Modernize Legacy Systems and Improve Performance

Strengthen Security and Reduce Operational Risk

Enable Scalable, Resilient Mission Systems

Support Continuous Improvement Across Enterprise Environments

A Workforce Built for Mission Performance

Disciplined Execution. Measurable Results.

What We Do

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